We understand that your privacy is important to you. You will need to give us some personal information so that we can supply energy to you (if you are a customer) and provide some of the features available on our website. It’s important this personal information, and any other information you give us, is correct and you let us know if there’s any change to it. If you don't supply us with this information, we may not be able to supply energy to you.

By registering for Platinum’s energy services, you confirm that you’re the account holder or are authorised by the account holder, to access the accounts for which you have registered, or for any accounts that you add to your account profile in the future.

We’ll keep your personal information secure and it’ll be held by us in our customer database in accordance with the Privacy Act 1993 and as set out in our terms and conditions above. However, we may release your personal information to any network operator that we work with to supply energy to you, if they request it. Otherwise, we’ll only release your personal information and collect other information about you if you authorise us to do this, if we’re legally required to, or to enable us to:

  • - carry out credit checks or otherwise assess your creditworthiness; or
  • - advise you of any products or services which we consider may be of interest to you; or
  • - conduct, or contact you for the purpose of market research; or
  • - collect debts; or
  • - implement any scheme for the payment of rebates to customers; or
  • - provide you with any services you have requested; or
  • - share credit information and your payment history with other energy supply companies, either directly, indirectly or through credit agencies, for the purpose of those companies carrying out credit reference checks in relation to the supply of energy or related services to you.

If you want to know what information is held about you, please contact us. It’s freely available to you. You’re entitled to ask for any personal information to be corrected. We may conduct customer surveys on the website to collect statistics for marketing and research purposes. You can choose not to participate in these surveys. The Platinum website may contain links to other sites. We’re not responsible for the privacy practices of other sites.



Platinum Power may use 'cookies' to provide a secure, personalised experience on our website. If cookies are used these will never contain or store any information about the user – they’ll simply be used as an identifier.


Security policy

We’re committed to making our website and databases secure. We’ve established electronic and physical processes to protect the information you give to us.


Security technology

Wherever we require you to submit personal details, your information will be protected by security technology. 

Security technology changes very quickly so we evaluate our security systems and processes regularly to make sure that when you use the secure areas of our website, we provide you with the highest level of protection. 

All information you submit to us is sent to our secure internal servers for processing. We’ve put the following security measures in place to protect your information: 

  • - a firewall (a barrier that stops unauthorised access) to protect our internal computer systems
  • - system monitoring and audit trails to identify any unusual activity
  • - housing internal computer systems in a secure location to provide additional protection against unauthorised access
  • - regular training of our customer service staff on privacy and security matters
  • - requiring staff to use secure, unique User IDs and passwords.



While we have a variety of security measures in place, it’s important to remember email is not secure. We cannot guarantee the privacy or confidentiality of any information that’s sent over the Internet by email. In accessing and using the Platinum :Power website, you accept that electronic mail passing over the Internet may not be free from interception or interference by third parties.



Your access to and use of our website and the information provided on it is subject to the following important terms and conditions. By accessing and using our website, you agree to these terms and conditions.

While we have been careful to ensure that the content of our website is accurate, Platinum Power Ltd gives no warranty (express or implied) as to the accuracy, completeness or non-infringement of that content. To the maximum extent permitted by law, Platinum excludes all liability or responsibility to any persons for direct or indirect loss or damage that may result from the use of this website or from the use of or reliance on any information, advice, opinion, representation, negligent or otherwise, provided on or made available through our website.

We may change our website and the information on it at any time. The website may not be continuously available or error-free.

The laws of New Zealand govern our website and your use of it. Any rights you may have under the Consumer Guarantees Act 1993 are not affected by these terms and conditions.


Links and third parties

The sites linked to our website by hyperlinks are not under our control. Platinum is not responsible for, and makes no representations or warranties concerning, any linked sites. The inclusion on our website of any links to other sites does not imply that Platinum endorses or has verified the content of that linked site. 

Any dealings you have with third parties via the Platinum website are your responsibility. Should a dispute arise between yourself and any third party due to use of the website, we may assist you to resolve the dispute but will not be responsible for any loss or damage suffered as a result. 

If you have any questions about this website or these terms and conditions please feel free to contact us.



Platinum Power is a member of the Energy Complaints Scheme operated by Utilities Disputes and is required to comply with the general and scheme rules for the scheme. In the event of inconsistency between our terms and conditions relating to the handling of complaints and the Energy Complaints Scheme, the Energy Complaints Scheme will prevail.